Empathy Conversations Pilot Study

A pilot study completed in 2016 by Australia21 asked participants who were in a position to influence policy to have a guided ‘empathy’ conversation with government service users experiencing financial difficulty. Participants reported the conversation enabled the two parties to make a connection, improving the influencers’ capacity to understand the positions and needs of the other participants, and make decisions accordingly. (Read the pilot study report.)Empathy Conversations - A Pilot Study

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